Cancellation & Refund Policy
Transparent, fair, and automated guest refund guidelines
Policy Summary
At Casa Saanjh, we believe in complete transparency. Our cancellation policy is governed by a strict 24-Hour Check-in Window. Standard check-in time across all residences is 12:00 PM (Noon) on the reservation start date.
Before 24 Hours
100% Full Refund
More than 24 Hours Prior to Check-in
- Cancellations made more than 24 hours before 12:00 PM on the check-in date are eligible for a 100% full refund.
- Includes full refund of nightly stay, cleaning fee, and hospitality GST.
- Refund is initiated automatically to your original payment method via Razorpay.
Within 24 Hours
Non-Refundable
Within 24 Hours of Check-in / No-Show
- Cancellations made within 24 hours of check-in time (12:00 PM) are strictly non-refundable.
- Same-day cancellations, late arrivals, or no-shows receive 0% refund.
- Protects property hosts from last-minute vacancy losses since dates are locked exclusively for you.
Refund Timeline & Processing
- Automated Reversal: Once you cancel an eligible booking through your Guest Dashboard, our system triggers an automated refund request to Razorpay.
- Turnaround Time: Refunds typically reflect in your bank account, UPI ID, or credit/debit card within 3 to 5 business days, depending on your banking institution.
- Refund Reference ID: Upon successful cancellation, an official Razorpay Refund ID will be displayed in your booking history for complete tracking.
How to Cancel Your Reservation
- Sign in to your account at Casa Saanjh.
- Go to My Trips & Bookings (guest/trips).
- Click on the active booking you wish to modify or cancel.
- Click the Cancel Reservation button and confirm your action in the modal dialog.
Need Assistance or Facing an Emergency?
For extenuating circumstances or booking assistance, please contact our 24/7 Guest Care Desk: